k

U really shared d story of ur life here... I slept off b4 I couldn't finish dis ur litle bio. .. U couldn't sumarise this ur story in few lines?

This is too bad and I hope the MGT of this company would look into this and correct
immediately. It is high time customer should be respected in this country.
Without customers, those girls can't be there so what is their own.
Who pays their salary at the end of the month, of course, it is the customer through
their sales. Those girls should be queried and be made to pay deally for it.
A company that does not respect its customer is at the blink of collapse.

BabyDaddy20:
In a country like America. I'm sueing their assess for 50 million dollars

thief

U really shared d story of ur life here... I slept off b4 I could finish dis ur litle bio. .. U couldn't sumarise this ur story in few lines?

Ask4Info:
This is the same company MTN wants to purchase. i can only imagine how terrible their staff will become after the purchase.

. In 9ja our customer service is generally poor. Even SMEs try to some extent. In civil service and many large companies, people become demigods and forget they won't even have those jobs but for the customers. Also many get jobs through long leg and bribery, so some feel they got the job thru own smartness and no bloody customer should fail to accord respect.

eyah,sorry mr Op

Mekzmoney:
U really shared d story of ur life here... I slept off b4 I couldn't finish dis ur litle bio. .. U couldn't sumarise this ur story in few lines?

It seems everything in your life is all about summary. Your need for short information indirectly tells us how short your IQ must be.
Next time delete yourself from a thread before your stup1dity prods you to make impetuous comments.

Customer care doesn't exist in Nigeria. It's a total sham. Also visafone is more or less a dead service company as far am concerned. They have nothing good to offer.

fruitfulBROTHER:

bros true talk. First bank is the BEST when it comes to customer service.

First bank works hard in training their staff within and outside the country.They do not tolerate nonsense .They have gone as far as sending what they call "mystery shoppers"

This mystery shoppers are actually either staff from other branches or from independent organizations who have cameras put on their shirt buttons or a part that is not obvious, they then pose as normal customers.Dare u be caught been rude or not answering questions on products as u are expected to, your name will become" I WAS ONCE A STAFF"

Funny enough, i have had the same issue with visaphone .zenith bank staff are rude and arrogant,i doubt if they are being cautioned or whether the bank sends its staff for training

Ask4Info:



Visafone Not Vodafone

Their CDMA makes it more useful for corporate business owners because of the "01" number instead of using gsm numbers for official lines.

. Ur ryt

So na greetings come cause wahala..??..Bros..bros.....you are bigger than these..just click ignore and move on..their is more to life than you exposing those girls and taking their only source of earning..cos am very sure their mgt is watching...LOL.

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Ask4Info:


I have written their office a letter through enquiry@visafone.com.ng i hope they get to read it and call all their staff across the nation to order. This was the same arrogant behavior their sister company (Zenith Bank) put up initially until the likes of GT Bank, Diamond Bank and [b][size=18pt]First Bank[/size] [/b]showed them how to treat a customer.

FIRST BANK!

I believe when it comes to customer I give it to Diamond Bank, there staff told me that the meet every Wednesday for training on customer experience and satisfaction.

GT bank especially the one at market branch Kaduna should call their customer care staff to order one fat dark lady there is extermly rude.

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No vex. Let's blame this on the NASS crisis.

HouseT:
So na greetings come cause wahala..??..Bros..bros.....you are bigger than these..just click ignore and move on..their is more to life than you exposing those girls and taking their only source of earning..cos am very sure their mgt is watching...LOL.

It's reasonings like this that made them extend that crappy attitude to me. If they had been cautioned earlier on, such attitude wouldn't have played out today.


We always have this "its a nonissue" in this country and that's why things keep going down the drain.

Is it just visafone? To me,I fink is more of a personal thing,most employees already av attitudinal problem,so aparently,they can't hide it while in d public.

Ask4Info:
Normally i would have ignored such behavior on the excuse that the workload on their staff was much that day or they were all under pressure but unfortunately their reason for their bad attitude was to my hearing. This is what happened.

I walked into the Visafone office on Adeniran Ogunsanya in Surulere, Lagos state to purchase an accessory which even though is still under warranty i didn't want to be delayed by the normal submission of purchase receipt and the rest before the item could be replaced. So i walked in and greeted generally ("Good Afternoon" ). i noticed that only the police officer in uniform sitting opposite the door responded while the 3 customer service agents seated just by the door all didn't respond. I never bothered reading meaning to it because that wasn't the reason i went there in the first place so i walked up to the counted and inquired if the accessory was available. To be greatest surprise all 3 customer service ladies pretended they didn't hear me and all ignored me. I stood there for nothing less than 3 minutes until a young man from the inner office came to attend to me, he directed me to meet another guy in the inner room, as a was going in, i overheard one of the ladies (the one in the middle saying) "He want us to attend to him when he didn't greet us."

I was so furious at that statement. first of all, i greeted when i entered which only the police man in uniform acknowledged. Secondly, it is not even my right in anyway as a customer to first greet, the reverse is actually the case. over a decade in business has thought me that even a toddler who is a customer or prospect must be highly respected so why is the rule for Visafone's agents different?

The unfortunate thing is that we have at least six of their phone we use as official lines and all of them are very active lines so it is not like they are doing me i favor. I am actually directly or indirectly paying each of those rude ladies salaries as my continuous patronage of their company means they still have a job.

I have written their office a letter through enquiry@visafone.com.ng i hope they get to read it and call all their staff across the nation to order. This was the same arrogant behavior their sister company (Zenith Bank) put up initially until the likes of GT Bank, Diamond Bank and First Bank showed them how to treat a customer.


This was the same nasty and arrogant attitude the likes of Celtel, Starcomms, Multilinks, Intercellular and Mobitel put up until they all folded up.

I pray the maagement of Visafone puts her employees to order. Every single customer is king, well at least that's the foundation i use to run my company and sink down the mind and thoughts of each employee. So the scenario of an employee being rude to any customer or prospects can't just be imagined except such employee has gotten another job elsewhere.



PLEASE SHARE YOUR EXPERIENCE ABOUT OTHER RUDE STAFF OF CORPORATE COMPANIES.




CC: Lalasticlala , Seun , OAM4J

odyx:
I believe when it comes to customer I give it to Diamond Bank, there staff told me that the meet every Wednesday for training on customer experience and satisfaction.

GT bank especially the one at market branch Kaduna should call their customer care staff to order one fat dark lady there is extermly rude.

They should sack the fat lady o, because I need that job & I'm ready to treat customers well. infact I don't mind if they pay me half of her salary.

Honestly i don't get it. Why're are Nigerian customer care agents so hostile? They carry over the typical 'do you know who i am?' attitude to their places of work & blame their enemies in the village when they get the boot. Smh

;DNever knew Vodafone company still existed... I guess u must be their last customer

It will always be a lady,they take their bad behaviours everywhere

If someone refuse to employ them now they will start calling the person female hater

Ask4Info:
The senate needs to pass a customer Right Bill to checkmate all these rudeness from employees of all these companies

.

That is not the duty of the government by any means. The free market takes care of that.
When you constantly receive poor service, it is your choice to remain a customer or switch to the competition.

The bad ones will eventually die out.

ERONX:
;DNever knew Vodafone company still existed... I guess u must be their last customer

The most irritating thing is that i have made nothing less than 12 clients buy Visafone networks for their business lines.

Due to the nature of my job as a Business Development consultant, while helping and advicing clients on ways to boost that business image, part of it is getting a CDMA (landline) for their official line as against using a GSM line and i always send them to Visafone on the believe that since i have 6 of their lines they should be good enough for others.

NaLaugh:
.

That is not the duty of the government by any means. The free market takes care of that.
When you constantly receive poor service, it is your choice to remain a customer or switch to the competition.

The bad ones will eventually die out.

Not True.

Do your studies well. Even developed countries have laws protecting both customers and employee alike.

We have it in Nigeria but it is a toothless bull dog agency.

Ask4Info:
Normally i would have ignored such behavior on the excuse that the workload on their staff was much that day or they were all under pressure but unfortunately their reason for their bad attitude was to my hearing. This is what happened.

I walked into the Visafone office on Adeniran Ogunsanya in Surulere, Lagos state to purchase an accessory which even though is still under warranty i didn't want to be delayed by the normal submission of purchase receipt and the rest before the item could be replaced. So i walked in and greeted generally ("Good Afternoon" ). i noticed that only the police officer in uniform sitting opposite the door responded while the 3 customer service agents seated just by the door all didn't respond. I never bothered reading meaning to it because that wasn't the reason i went there in the first place so i walked up to the counted and inquired if the accessory was available. To be greatest surprise all 3 customer service ladies pretended they didn't hear me and all ignored me. I stood there for nothing less than 3 minutes until a young man from the inner office came to attend to me, he directed me to meet another guy in the inner room, as a was going in, i overheard one of the ladies (the one in the middle saying) "He want us to attend to him when he didn't greet us."

I was so furious at that statement. first of all, i greeted when i entered which only the police man in uniform acknowledged. Secondly, it is not even my right in anyway as a customer to first greet, the reverse is actually the case. over a decade in business has thought me that even a toddler who is a customer or prospect must be highly respected so why is the rule for Visafone's agents different?

The unfortunate thing is that we have at least six of their phone we use as official lines and all of them are very active lines so it is not like they are doing me i favor. I am actually directly or indirectly paying each of those rude ladies salaries as my continuous patronage of their company means they still have a job.

I have written their office a letter through enquiry@visafone.com.ng i hope they get to read it and call all their staff across the nation to order. This was the same arrogant behavior their sister company (Zenith Bank) put up initially until the likes of GT Bank, Diamond Bank and First Bank showed them how to treat a customer.


This was the same nasty and arrogant attitude the likes of Celtel, Starcomms, Multilinks, Intercellular and Mobitel put up until they all folded up.

I pray the maagement of Visafone puts her employees to order. Every single customer is king, well at least that's the foundation i use to run my company and sink down the mind and thoughts of each employee. So the scenario of an employee being rude to any customer or prospects can't just be imagined except such employee has gotten another job elsewhere.



PLEASE SHARE YOUR EXPERIENCE ABOUT OTHER RUDE STAFF OF CORPORATE COMPANIES.




CC: Lalasticlala , Seun , OAM4J

Mtchewww,its Bull Harries fault

They still exist? I been no know o.

Anyways, OP kpele, no vex too much, I don't know why many customer care agents are usually rude in naija, although I don't understand why you kept mute after letting them know why you were there, you could've reiterated that you were speaking to them, then watch what happens.

I don't entertain such without leaving them with something to think about, I hope your letter gets attention.

Btw OP, you for greet them two times just to be sure, the women were prolly tired and thinking "this guy no dey even pity person, him no even fit tell us weldone"

The MD should wake up as I have seen the handwriting on Wall that Visafone is going the way of other CDMAs. I bought Y109 handset, our staff couldn't be reached for several months until took the set from him. To my greatest surprise, the set doesn't have software to link visafone network whereas GSM on the dual set was working perfectly. I asked for change at Onipanu office only to be told that no similar handset was available. My question is how can a company import a branded set that is not compatible with her network or finished package.

@poster I don't doubt your story. During my encounter with the staff there was no show of empathy. I see careless front desk staff. At their Head office- Ajose outlet, you have to battle with the door contrary to where security opens the door.

Visafone Management wake up and do not let this business go down. Your audio is better than GSM.

Ask4Info:
Normally i would have ignored such behavior on the excuse that the workload on their staff was much that day or they were all under pressure but unfortunately their reason for their bad attitude was to my hearing. This is what happened.

I walked into the Visafone office on Adeniran Ogunsanya in Surulere, Lagos state to purchase an accessory which even though is still under warranty i didn't want to be delayed by the normal submission of purchase receipt and the rest before the item could be replaced. So i walked in and greeted generally ("Good Afternoon" ). i noticed that only the police officer in uniform sitting opposite the door responded while the 3 customer service agents seated just by the door all didn't respond. I never bothered reading meaning to it because that wasn't the reason i went there in the first place so i walked up to the counted and inquired if the accessory was available. To be greatest surprise all 3 customer service ladies pretended they didn't hear me and all ignored me. I stood there for nothing less than 3 minutes until a young man from the inner office came to attend to me, he directed me to meet another guy in the inner room, as a was going in, i overheard one of the ladies (the one in the middle saying) "He want us to attend to him when he didn't greet us."

I was so furious at that statement. first of all, i greeted when i entered which only the police man in uniform acknowledged. Secondly, it is not even my right in anyway as a customer to first greet, the reverse is actually the case. over a decade in business has thought me that even a toddler who is a customer or prospect must be highly respected so why is the rule for Visafone's agents different?

The unfortunate thing is that we have at least six of their phone we use as official lines and all of them are very active lines so it is not like they are doing me i favor. I am actually directly or indirectly paying each of those rude ladies salaries as my continuous patronage of their company means they still have a job.

I have written their office a letter through enquiry@visafone.com.ng i hope they get to read it and call all their staff across the nation to order. This was the same arrogant behavior their sister company (Zenith Bank) put up initially until the likes of GT Bank, Diamond Bank and First Bank showed them how to treat a customer.


This was the same nasty and arrogant attitude the likes of Celtel, Starcomms, Multilinks, Intercellular and Mobitel put up until they all folded up.

I pray the maagement of Visafone puts her employees to order. Every single customer is king, well at least that's the foundation i use to run my company and sink down the mind and thoughts of each employee. So the scenario of an employee being rude to any customer or prospects can't just be imagined except such employee has gotten another job elsewhere.



PLEASE SHARE YOUR EXPERIENCE ABOUT OTHER RUDE STAFF OF CORPORATE COMPANIES.




CC: Lalasticlala , Seun , OAM4J

if u look the ladies sef, dem go be some ugly idiots. if i were the guy, would have mentioned the exact time so they know who the Bleep was on duty then.