Good day Nairalanders,

The intent of my post is not to insult or embarrass any person or group of persons, but to enlighten you on a situation I feel is worth sharing.
FEB 1st 2017 I was credited by a Bank's ATM, whilst I never was paid. I complained on that same day to the customer care representatives of my bank (ECO - BANK) on-line, they promised to return the funds within 5 - 7 working days.

Today happens to be the 8th working day, 12 days away from the reported date and all I can get from Eco bank is to give them more 48 hours to resolve the issue. I tried calling the customer care number +234700 500 0000, but to my surprise after lodging my complaint they totally have barred all my calls.

The money might be little and not of much value to a lot of people, but please, can someone point me to an authority that looks into such?

I can only but imagine how many people / families suffer such maltreatment, and wish to ask that we figure out a way to curb such rot.

Did you sent them an email on engcontactcentre@ecobank.com? whenever i sent them an email or chat them on WhatsApp on 0808 760 3717, i always get positive response.

mikkytrio:
Good day Nairalanders,

The intent of my post is not to insult or embarrass any person or group of persons, but to enlighten you on a situation I feel is worth sharing.
FEB 1st 2017 I was credited by a Bank's ATM, whilst I never was paid. I complained on that same day to the customer care representatives of my bank (ECO - BANK) on-line, they promised to return the funds within 5 - 7 working days.

Today happens to be the 8th working day, 12 days away from the reported date and all I can get from Eco bank is to give them more 48 hours to resolve the issue. I tried calling the customer care number +234700 500 0000, but to my surprise after lodging my complaint they totally have barred all my calls.

The money might be little and not of much value to a lot of people, but please, can someone point me to an authority that looks into such?

I can only but imagine how many people / families suffer such maltreatment, and wish to ask that we figure out a way to curb such rot.

mikkytrio:
Good day Nairalanders,

The intent of my post is not to insult or embarrass any person or group of persons, but to enlighten you on a situation I feel is worth sharing.
FEB 1st 2017 I was credited by a Bank's ATM, whilst I never was paid. I complained on that same day to the customer care representatives of my bank (ECO - BANK) on-line, they promised to return the funds within 5 - 7 working days.

Today happens to be the 8th working day, 12 days away from the reported date and all I can get from Eco bank is to give them more 48 hours to resolve the issue. I tried calling the customer care number +234700 500 0000, but to my surprise after lodging my complaint they totally have barred all my calls.

The money might be little and not of much value to a lot of people, but please, can someone point me to an authority that looks into such?

I can only but imagine how many people / families suffer such maltreatment, and wish to ask that we figure out a way to curb such rot.

Yea, try that their WhatsApp line 08087603717 or call their number 01-2260450. That should work too...

Thanks for your response @Madlin and @AdaAnambra.

I am waiting for the 48 hours to elapse. Then I can repost the status of these payments, but on a general note is there no platform in Nigeria where such can be reported to? Because, I was meant to understand that transactions involving less than a million Naira cannot be handled by EFCC or ICPC. If no then I must say we are in a serious mess.

The part that really is irritating is the fact that a customer care agent could hang up on an aggrieved customer.

Hi Guys,

After 16 days of visiting the bank at almost a daily interval to get more stories to post, the bank finally returned the money this evening.
With this development, I strongly would wish a forum / thread could be built on this issue. Where we could work out options and proffer advises.