DanXplore:


I am sure they refunded you instantly. Try Jumia and see

they still haven't vrefunded me , it's been 4 days .

SenecaTheYonger:
They shouldn't have moved out of West Africa so soon.

They are still operating in West Africa.

DanXplore:


I am only talking from experience. I don't know how their financial statement looks like but all I can say is that I do not experience the lack of professionalism I had with jumina

You are right about your experience but I believe that the financial problems
of Nigeria's online retailers goes beyond customer service.

I responded to your post because similar messages have been posted several times
about Nigerian retailers when they are neither better nor worse than their foreign counterparts.

I hope a stable and profitable one will arise in the future.

mimilogs:
Of course, I personally have bought things on Amazon and ebay and returned them, did I continued buying on Amazon, ebay, etc again Of course YES YES YES!


Nigerians have very bad orientation and mentality that kill Nigerian businesses....white folks don't act or think that way.

Because you bought a fake electronics from Alaba market doesn't mean all the traders at Alaba sell fake products and therefore does not warrant you going about telling everybody you know not to buy from Alaba market that they sell only fake products.


China that the whole world is buying from also sell good and fake products, does that stop Americans, Europeans, Asians, Arabs, etc from buying from Chinese markets NO!!

This is what I have been saying.
Many Nigerians hate Nigerian products and demand unreasonable standard from them.
These same people will buy fake products from Amazon and blame the seller instead of amazon.
Then, they will go back and buy from Amazon again.

But if was a Nigerian company, they will do everything to bring it down.

Julia!!
Why na??

*Jumia

Why na

Xisnin:

You are right about your experience but I believe that the financial problems
of Nigeria's online retailers goes beyond customer service.

I responded to your post because similar messages have been posted several times
about Nigerian retailers when they are neither better nor worse than their foreign counterparts.

I hope a stable and profitable one will arise in the future.

I have been using Amazon for a long time now and I have not had problems. There may be a few hitches here and there but what matters is the swiftness and professionalism employed to resolve them. It is completely normal to have a few technical issues, every working organisation has challenges but it becomes a problem when the organisation takes a lackadaisical approach to resolve it. This is one of the key reasons why I rate Konga above Jumia. Nevertheless, when it comes to high grade electronics, chothing etc., i always use Amazon.

Find below a trail of failed deliveries from Jumia

Xisnin:


This is what I have been saying.
Many Nigerians hate Nigerian products and demand unreasonable standard from them.
These same people will buy fake products from Amazon and blame the seller instead of amazon.
Then, they will go back and buy from Amazon again.

But if was a Nigerian company, they will do everything to bring it down.

That is the effect of colonial mentality and inferiority complex among many Nigerians

DanXplore:
Their services are relatively poor and their delivery agents are somewhat unprofessional. They have a habit of begging for tips and sometimes unofficially rescheduling deliveries. Also on several occasions, my orders were cancelled without notice. I got sick of them and moved to Konga. I have made so many purchases on konga and have never been disappointed.


#Modified.
For those of you that think I was just trying talking crap, find attached a trail of failed deliveries from jumia

More so Konga is truly African-owned unlike Jumia that belong to some Europeans masquerading it as an African company.

Legendguru:
why won't they close down in those lawful countries.the merchants will frustrate them and report them to the government.jumia has put a lot of merchants in nigeria in unrecoverable debts with their unfavorable bad policies and they continue to do this because we are in a lawless country and many nigerian merchants kept enduring because they have no choice.


jumia is the only company I know in the world that doesn't have arbitration department.in a society full of fraud and abuse of policies buyers will order clothes electronics wedding wears iphones and use them for few days then return whenever they want their money back not because such item is bad but because jumia kept encouraging them to return items within 7days no matter what. items will be returned used without contacting sellers and buyers refunded immediately even before the seller receive returned item! thats russian mob style!

nigerians who are ready to abuse such policies are happy shopping on the platform where merchants bares all the loss. they tell you to raise a claim which will never be validated !I have to advice a friend to path ways with them after expressing his ordeal on the platform and his loss! no one is in support of low quality items which can be returned if actually claims were validated by both suplier and jumia team after buyer has submitted evidence!

About people returning products they already use after purchasing, it's not just an African thing. It's very common here in the USA. Both products bought online and offline. I remember when we came here, you can return unused products after months or years of buying such. So far you have receipts you will get back your money. But because a lot of people are also returning too many households items they already used, return policy here is usually fourteen days for offline products and maybe 30days for online products. For offline products, you must have your receipts. Most merchants won't refund you without receipts. It's only Walmart that will issue giftcards in place of your money if you return items anytime without receipts (1 day or after 4yrs). Back in the days I know Nigerian students who returned TVs to Walmart after completing graduate school (in Canada). Its not just a Nigerian thing, locals here do it a lot. I personally hate such and often discourage my spouse from returning items already used extensively because others are doing it. I am also an entrepreneur and I would want to be paid for products and services I offer for sale.

DanXplore:
Their services are relatively poor and their delivery agents are somewhat unprofessional. They have a habit of begging for tips and sometimes unofficially rescheduling deliveries. Also on several occasions, my orders were cancelled without notice. I got sick of them and moved to Konga. I have made so many purchases on konga and have never been disappointed.


#Modified.
For those of you that think I was just trying talking crap, find attached a trail of failed deliveries from jumia

Do you check a "seller's score" before placing an order on Jumia? I bet you don't. That's the main reason for the failed deliveries.

Jumia should stop "pay on delivery." Unscrupulous and unserious buyers are taking undue advantage of that to cause them to bear unnecessary costs for shipping. They won't show when the shipment arrives, or will simply call for cancelation. Pay on delivery is killing the business and generating losses for the company.