Job Title: Account Officer (BO)
Location: Zamfara & Kano
Employment Type: Full-time
Reports to: Relationship Manager
Sector: Commercial Bank
Salary: N9.5m – N11.5m Annual Gross

Objective:
To ensure that customer relationships are developed and maintained by providing excellent financial products and services that add value to the customer while minimizing costs and risk to the bank.

Key Responsibilities:

• Identify, build and deepen relationships to gain incremental market share of the business segment through the use of financial planning and excellent discovery and profiling skills.
• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments
• Draw up work schedules for identifying and marketing prospective customers
• Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio/ franchise reviews
• Monitor and ensure customers’ compliance with credit agreements
• Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
• Monitor the unit’s performance against monthly/quarterly/annual plans
• Ensure the timely resolution and client satisfaction on all financial and operational inquiries and investigations and escalations
• Perform other duties as may be assigned by the Relationship Manager

Requirements:

• First degree in any discipline. Relevant Masters’ degree will be an advantage
• A recognized professional certification will be an added advantage
• 2-3 years of financial services experience with focus on corporate and commercial banking

Skills/Competence Requirement

Required Knowledge, Skills and Abilities
• Excellent Oral & Written communication skills
• Computer skill
• Credit/Marketing skill
• Excellent financial analysis / interpretation skills
• Presentation Skill / Problem solving capabilities

Generic Skills
• Strategic orientation
• Entrepreneurship/ taking ownership
• Self-Management
• Interpersonal Skills





Key Performance Indicators

• Market share
• Customer retention
• Business volume growth rate:
deposits, loans , fees
• Revenue growth
• Non-performing loans ratio
• Direct costs
• Customer satisfaction levels


Interested and qualified applicants can apply to recruitment@mactay.com using the job role as the title/subject of the mail.