If you sue they would pay you huge amount of money also, the way we condemned them, it might affect their company's image.
Thank God they realised their mistake early.

gurunlocker:
You got your charger, someone lose her job?

u suggest he shld fold his hand and watch after knowing he has been cheated? This bold step he took will not only benefit him bt It will prevent similar mistakes in future. #commonsense.

gurunlocker:
You got your charger, someone lose her job?

The worker doesn't deserve that job, when millions are jobless she decides to joke with her job? There is dignity in Labour...

Thats how powerful this blog has become in Nigeria. Kudos to all NLers, non Babymama posting MODs and Seun

...there is no hiding place now.

AmbodOfLASU:
SLOT AND ITS PHENOMENAL RESPONSE.

In relation to a thread, I opened on nairaland https://www.nairaland.com/3042938/fraud-slot-limited some hours ago about how a SLOT staff sold a fake charger to me at the price of the original. After the thread hit the front page, I received plethora of calls from SLOT authorities. I was called by their General Manager,who pleaded I should come to their Ikeja head office. He promised to pay for all my transport expenses. I was not after making any money from the situation, albeit, I was bent on ensuring justice, openness,credibility and transparency. Just like an Old man,who was called by his son from the village, to come to the city, I proceeded to test the waters albeit nostalgically. I got to SLOT head office Ikeja,and it proved to be one of the the greatest moments of my life. I was welcomed by the Creme-De-La-Creme of SLOT. We sat on a round table in what looked like a mini conference hall ,alongside Infinix representatives. They,Slot authorities, apologized sincerely. They also reiterated their commitment to optimum customer satisfaction. In this particular regard, the SLOT general manager ordered the sack of the culprits and any other slot staff found wanting,now and later in the future.I was given a brand new INFINIX CHARGER plus a SLOT branded diary amongst others. Apparently, SLOT is bent on ensuring quality and it has cemented this by flushing out the bag eggs in their ranks. I commend them for this bold step. INFINIX authorities also played a pivotal role, they ensured I was given the best quality product.

Big Thanks to Seun, Lalasticlal.a, Slot and Infinix authorities.
Moreso, to all the nairalanders who took their time to call.
A BETTER NIGERIA IS WHAT WE ALL WANT.
#ProudlyLASUITE.

Dear Slot!

As much as I don't like you guys (for personal reasons), I must admit that you have restored my faith in Nigerian Businesses.

Thanks a million for your speedy response and addressing the wrong and making it right rather than taking the defensive.

I will advice that a proper customer complaint and feedback system be set up to address future re-occurrence. Not just a human system but also a Mail box where complaints can be addressed to and read by top management.

Also find an ingenious way to monitor the happenings on the floor of your outlets to make sure that all your employees are doing what they are supposed to.

Once again, Thank you for showing exemplary business ethics in the resolution of this issue.

Nairalanders and Nigerians in general are impressed.

AmbodOfLASU:
cc @lalasticlala, @seun

BUHARI is working

nice one

WHY IS DBANJ, THE CHIEF DELIVERY OFFICER NOT IN THE PICTURE

Op,
What is the picture for? Just wondering if it was necessary. Glad your issue was attended to.

[size=18pt]op how. Much did slot manager.. Compensate you for the Stress As. Promised. [/size]

gurunlocker:
You got your charger, someone lose her job?

the person don't know his job. He deserves every consequence of his action.



I will give Slot a trial now.


The next guys should be Techno with their fake phone.

onatisi:
They bribed u with a new charger , smiles,soft drinks and photograph. They know how much u could have made from this case.

Seriously, they know.

OKOROXXX:
WHY IS DBANJ, THE CHIEF DELIVERY OFFICER NOT IN THE PICTURE

Chai!

I love nairaland!

MosakuAW:

I just laughed at customer service in Nigeria. What they ought to have done in the begining is what they always do when the milk has already been split.

Slot like it or not, the brand name as been stained one way or the other. People who now look at them with both side of the coin.

What happen to the manager of the store. The shop floor manager should have handle this in the first place without allowing it to reach the head office not to talk of the social media. Social media is so powerful in this generation.

This is a lesson to all company that offer services. When you have an irate customer or a customer that is not satisfy with your service, you should always provide solution to the problem on the spot rather than allow it to escalate to public view.

Slot is a big brand name in Nigeria and they should be very careful next time because competitor can use this to their advantage.

I can but agree with you. I was really shocked when I read the thread opened initially by the op
Most people attested to the fact(?) that SLOT has issues.
And to think I purchase stuffs from them!!!
Most Nigerian companies need to work on customer service!!

The problem starts from the management itself. If they paid the cashiers and junior workers better they wouldn't let greed cloud their senses.

OP you're lucky. I've complained about Jumia, Konga and Dealdey selling me sub-standard products on this forum before, all I got were curses from their agents.

Thats impressive, kudos to them.
Funny how some pple r still not satisfied.
They did wrong, and they made up for it. If u run a business, u will understand that loopholes as such is inevitable, but how u manage them is what matters.

Whatelse should they do? At least pple ve complained abt poor customer care and services of other companies on social media. How many has reacted positively.

gurunlocker:
You got your charger, someone lose her job?

Whose fault is that? What if it happened to you? Say no to corruption abeg.

Amsonme:
u suggest he shld fold his hand and watch after knowing he has been cheated? This bold step he took will not only benefit him bt It will prevent similar mistakes in future. #commonsense.

you have problem with comprehension right? why the #commonsense crap? did I say he shouldn't have complained? What I am saying is, the lady might just be a victim, warning should be good than sacking.... Put yourself in that shoe and see....

MadCow1:



Dear Slot!

As much as I don't like you guys (for personal reasons), I must admit that you have restored my faith in Nigerian Businesses.

Thanks a million for your speedy response and addressing the wrong and making it right rather than taking the defensive.

I will advice that a proper customer complaint and feedback system be set up to address future re-occurrence. Not just a human system but also a Mail box where complaints can be addressed to and read by top management.

Also find an ingenious way to monitor the happenings on the floor of your outlets to make sure that all your employees are doing what they are supposed to.

Once again, Thank you for showing exemplary business ethics in the resolution of this issue.

Nairalanders and Nigerians in general are impressed.

Bia nwanna, all this letter of appreciation on top of chrager
Are you a SLOT staff? I dey suspect you o!

So they could not even dash you one phone? They got off too easy.

cheap publicity

[quote author=AmbodOfLASU post=44637759]SLOT AND ITS PHENOMENAL
. I was not after making any money from the situation, albeit, I was bent on ensuring justice, openness,credibility and transparency.

Sir,lie'on sighted!
You shoulda just collected your charger and dropped even the dairy..
Typical of union boys!!!!

Lilimax:

Bia nwanna, all this letter of appreciation on top of chrager
Are you a SLOT staff? I dey suspect you o!

Lol...


Babe, e be like say Nigerian business never frustrate you before.

[quote author=AmbodOfLASU post=44637759]SLOT AND ITS PHENOMENAL RESPONSE.

In relation to a thread, I opened on nairaland https://www.nairaland.com/3042938/fraud-slot-limited some hours ago about how a SLOT staff sold a fake charger to me at the price of the original. After the thread hit the front page, I received plethora of calls from SLOT authorities. I was called by their General Manager,who pleaded I should come to their Ikeja head office. He promised to pay for all my transport expenses. I was not after making any money from the situation, albeit, I was bent on ensuring justice, openness,credibility and transparency. Just like an Old man,who was called by his son from the village, to come to the city, I proceeded to test the waters albeit nostalgically. I got to SLOT head office Ikeja,and it proved to be one of the the greatest moments of my life. I was welcomed by the Creme-De-La-Creme of SLOT. We sat on a round table in what looked like a mini conference hall ,alongside Infinix representatives. They,Slot authorities, apologized sincerely. They also reiterated their commitment to optimum customer satisfaction. In this particular regard, the SLOT general manager ordered the sack of the culprits and any other slot staff found wanting,now and later in the future.I was given a brand new INFINIX CHARGER plus a SLOT branded diary amongst others. Apparently, SLOT is bent on ensuring quality and it has cemented this by flushing out the bag eggs in their ranks. I commend them for this bold step. INFINIX authorities also played a pivotal role, they ensured I was given the best quality product.

Big Thanks to Seun, Lalasticlal.a, Slot and Infinix authorities.
Moreso, to all the nairalanders who took their time to call.
A BETTER NIGERIA IS WHAT WE ALL WANT.
#ProudlyLASUITE.[/quote


funny fellows, that's the power of social media and NL, if their moribund customer services was not exposed, will they remember to sanitize their system......a case of MEDICINE AFTER DEATH....


Slot is addressing this today, other firms should better upgrade, Nigeria is no longer the naija we knw......consumers voice must be heard and they must receive satisfaction for monies they pay.

i pray for the day we youths will realise our power and flush out these thieving politicians in this same way!!!

have a young, and educated candidate - with a solid youth oriented manifesto

same way APC rode on the wings of New Media - we will rise and take over

we may even decide our candidates here and go out and make sure they win with our votes!
NO WONDER SOME COUNTRIES TURN OFF INTERNET DURING ELECTIONS -SEE CHAD

listen to Falz + Cohbahms Boosit

i pray for the day we youths will realise our power and flush out these thieving politicians in this same way!!!

have a young, and educated candidate - with a solid youth oriented manifesto

same way APC rode on the wings of New Media - we will rise and take over

we may even decide our candidates here and go out and make sure they win with our votes!


listen to Falz + Cohbahms Boosit

Good customer experience........ personified.
Kudos Slot

AmbodOfLASU:
SLOT AND ITS PHENOMENAL RESPONSE.

In relation to a thread, I opened on nairaland https://www.nairaland.com/3042938/fraud-slot-limited some hours ago about how a SLOT staff sold a fake charger to me at the price of the original. After the thread hit the front page, I received plethora of calls from SLOT authorities. I was called by their General Manager,who pleaded I should come to their Ikeja head office. He promised to pay for all my transport expenses. I was not after making any money from the situation, albeit, I was bent on ensuring justice, openness,credibility and transparency. Just like an Old man,who was called by his son from the village, to come to the city, I proceeded to test the waters albeit nostalgically. I got to SLOT head office Ikeja,and it proved to be one of the the greatest moments of my life. I was welcomed by the Creme-De-La-Creme of SLOT. We sat on a round table in what looked like a mini conference hall ,alongside Infinix representatives. They,Slot authorities, apologized sincerely. They also reiterated their commitment to optimum customer satisfaction. In this particular regard, the SLOT general manager ordered the sack of the culprits and any other slot staff found wanting,now and later in the future.I was given a brand new INFINIX CHARGER plus a SLOT branded diary amongst others. Apparently, SLOT is bent on ensuring quality and it has cemented this by flushing out the bag eggs in their ranks. I commend them for this bold step. INFINIX authorities also played a pivotal role, they ensured I was given the best quality product.

Big Thanks to Seun, Lalasticlal.a, Slot and Infinix authorities.
Moreso, to all the nairalanders who took their time to call.
A BETTER NIGERIA IS WHAT WE ALL WANT.
#ProudlyLASUITE.

You see what we stand to enjoy from the power of social media? yet our government wants to gag us by shutting the only thing left for us to make our voices heard. God forbid. Social media is the #kingmedia for me. lets keep it rolling.

onatisi:
They bribed u with a new charger , smiles,soft drinks and photograph. They know how much u could have made from this case.

its not all about the money...
it could be him who would ''mistakingly'' sell a fake product to a customer next time...

I must commend SLOT for showing that they place their customer's satisfaction high. I only wish outlets like Iyaoloja that have perfected the art of scamming their customers will borrow a leaf. I ordered cosmetic items worth 20k about 3 years ago to surprise my wife and shockingly they ruined it for me by sending very dirty and scratched stuff like they had collected them from someone's trash bin. When I complained they said they will give me a 1k voucher towards my next purchase from them, can you imagine the level of callousness? Naturally, I just stopped buying from those cheats.