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MTN Customer Care Thread - Phones (8) - Nairaland

Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (569859 Views)

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Re: MTN Customer Care Thread by JideSM: 4:31pm On Aug 06, 2013
Domwiz4all:
Pls have u seen d PM? Have sent it sins morning. Thanks

Hi Domwiz4all, please dial *123*4# and follow the on-screen menu. Enter 4 to check your data balance. If you still get the same reply, please send us your phone mumber and the recipient's phone number via PM
Re: MTN Customer Care Thread by JideSM: 4:34pm On Aug 06, 2013
Domwiz4all:
Pls have u seen d PM? Have sent it sins morning. Thanks

Please check your email for our reply.
Re: MTN Customer Care Thread by mikymouse1(m): 7:03pm On Aug 06, 2013
miky_mouse:
I must confess that I have been quite impressed with the professional and timely manner by which u respond and resolve issues, keep it up. I will do as advised and revert also.
It's still not working, pls assist. This is phone number of the sim in my MTN WIFI
0814 247 1460
Re: MTN Customer Care Thread by Emmysteve(m): 10:25pm On Aug 06, 2013
JideSM:

The 1 or 3 weeks bonus for activation and autorenewal respectively is an extension of the 30 days validity.
That is purely garbage! MTN you can do better. Please @JIDESM and co i believe you guys are knowledgeably help advice your oga at the top about this silly things. What is the use of the 1 month extension when a threshold is reached before the normal validity period? Are you feeling me?
Re: MTN Customer Care Thread by Lokogoma: 11:20pm On Aug 06, 2013
Please I need help; I have been using this line 08035875654 for quite a long time. The problem is I can't browse with it please help me
Re: MTN Customer Care Thread by JideSM: 10:36am On Aug 07, 2013
Lokogoma: Please I need help; I have been using this line 08035875654 for quite a long time. The problem is I can't browse with it please help me

Hi Lokogoma,
Apologies for the inconvenience.
May I know your phone type and the last time you were able to browse on the line?
I would also like to know the phone type when you browsed with the line.
Re: MTN Customer Care Thread by doctorserah(f): 12:10pm On Aug 07, 2013
Good morning Mr. Jide, pls I sent u a Pm yday to enquire about my "you and me" number but I didn't get any reply and d issue has not being rectified either.
Re: MTN Customer Care Thread by ayodexy: 12:11pm On Aug 07, 2013
I have noticed since I bought my new android phone my calls have forwarded to my other line and I don't know why. I checked the settings to see where call forward was but saw non help me out. phone model Samsung galaxy GT-I8262
Re: MTN Customer Care Thread by davidcee: 12:30pm On Aug 07, 2013
Pls help needed asap
I cancelled my bbmaxim plan so I can activate a new one. When I did so it canceled and I sent the bbmaxim activation code but they deducted the money(N3000) and now it says I'm not on a plan. Please correct this problem asap. My number is 07038411091
Re: MTN Customer Care Thread by falansa: 12:53pm On Aug 07, 2013
JideSM:

Thank you for reporting the issue. We will forward it to the appropriate unit for investigation.
We apologize for any inconvenience.
Please send your number to us via PM.

thanks for the prompt response. We are still waiting for solution. My number is 08060761475
Re: MTN Customer Care Thread by saintdeby(m): 1:35pm On Aug 07, 2013
plz i need my security pin and code, plz send it to my fone
Re: MTN Customer Care Thread by JideSM: 2:31pm On Aug 07, 2013
saintdeby: plz i need my security pin and code, plz send it to my fone numba.
Thanx

We will contact you shortly for resolution.
Re: MTN Customer Care Thread by JideSM: 2:38pm On Aug 07, 2013
ayodexy: I have noticed since I bought my new android phone my calls have forwarded to my other line and I don't know why. I checked the settings to see where call forward was but saw non help me out. phone model Samsung galaxy GT-I8262

Simply dial ##002# to deactivate ALL call diverts on line.
If issue persist, please PM your phone number for assistance.
Re: MTN Customer Care Thread by Adamskuty(m): 2:47pm On Aug 07, 2013
Yooo waaa! Mtn is here at last,i swear this network is fvcked up big time ,sometimes i can't even make calls with airtime in my sim angry i swear,i'm thinking of porting

and we need large data bonus too cheesy
Re: MTN Customer Care Thread by aniffy4eva(m): 2:48pm On Aug 07, 2013
sorry too late. I already ported tongue
Re: MTN Customer Care Thread by Lugano(m): 2:49pm On Aug 07, 2013
I got this message today with at least N100 get N500 free instantly dail *559*4#
Re: MTN Customer Care Thread by JideSM: 2:50pm On Aug 07, 2013
david.cee:
Pls help needed asap
I cancelled my bbmaxim plan so I can activate a new one. When I did so it canceled and I sent the bbmaxim activation code but they deducted the money(N3000) and now it says I'm not on a plan. Please correct this problem asap. My number is 07038411091

Hello David,
The issue is receiving attention and you will be notified once resolved.
We apologise for the inconvenience.
Re: MTN Customer Care Thread by emmanuel4758(m): 2:53pm On Aug 07, 2013
how to remove mtn caller tune pls and can blackbery bundle work on os smart phone
Re: MTN Customer Care Thread by ugotuf(m): 2:55pm On Aug 07, 2013
Lugano: I got this message today with at least N100 get N500 free instantly dail *559*4#
Rest your mind, it's from MTN.
Re: MTN Customer Care Thread by arabanibaba: 2:55pm On Aug 07, 2013
am on mtn pulse and anytime i load 400naira card another 400 will be added to my bonus but i have never been able to use that bonus its so annoying and your customer care person says its network problem for over 1 month now
Re: MTN Customer Care Thread by infoscope(m): 2:57pm On Aug 07, 2013
I don't know if you are in a position to help. I am currently using hosting my site and a domain with MTN-business but recently there was a need to change the DNS of the domain name so as to enable me use it on another host. I have called the customer care severally no way, sent mails also but no reply. I will be grateful if you help.
Re: MTN Customer Care Thread by mrking3(m): 3:00pm On Aug 07, 2013
Please how do I stop receiving this messages on my phone? Its sickening! Receiving this messages every seconds of †ђξ day!

Enjoy Kcee’s unreleased single ‘Okoso on MTN Callertunez. Text 12 to 4100 to get it now! Costs N50

Pls how do I stop them?

2 Likes

Re: MTN Customer Care Thread by sonofjah55: 3:01pm On Aug 07, 2013
i backup my contacts som time ago on d network. but wen i lost my phone and retrieve d line i kud not get bak my contacts. pls wat can i do?
Re: MTN Customer Care Thread by wolebaba(m): 3:02pm On Aug 07, 2013
Am using the BB10 phone and on the BBMAXIM package yet I cant get 3G when am at home (Isolo) Even the 2G is crap. Kindly explain why I'm paying 3000 naira for this package? If I dont get a solution at the end of the month, I will port to another network.

And that is a threat!!!!!!!!
Re: MTN Customer Care Thread by JideSM: 3:02pm On Aug 07, 2013
emmanuel4758: how to remove mtn caller tune pls and can blackbery bundle work on os smart phone

To delete a song/tune from your MTN Callertunez library,

simply text Del+tunecode to 4100. e.g. Del01234 to 4100.
To deactivate Callertunez service from your line, text Cancel to 4100.

Thank you.
Re: MTN Customer Care Thread by ekereku: 3:03pm On Aug 07, 2013
Why is MTN weekly 10mb not staying up to one week again?
Re: MTN Customer Care Thread by ezjen: 3:05pm On Aug 07, 2013
Pls, I had 4.3Gb remaining on my 5Gb data bundle b4 it expired some few days back. The data bundle was auto renewed and the remaining 4.3Gb wasn't rolled over to this new subscription. Why is this so?
Re: MTN Customer Care Thread by fearless07(f): 3:05pm On Aug 07, 2013
Hi , i got a bonus airtime of N1000 from mtn and I wasn't able to use it until it expired. I now have N200 airtime which I got when I renewed my BBC plan and am still not able to use it. Also mtn failed to give me the extra 1 and 3 weeks bonus when I autorenewed my BBC plan for the month of may and june respectively. My no is 07063400100.
Re: MTN Customer Care Thread by JideSM: 3:09pm On Aug 07, 2013
infoscope: I don't know if you are in a position to help. I am currently using hosting my site and a domain with MTN-business but recently there was a need to change the DNS of the domain name so as to enable me use it on another host. I have called the customer care severally no way, sent mails also but no reply. I will be grateful if you help.

You can contact MTN Business Help desk via the following:

Send us an email
Email: mtnbusiness@mtnnigeria.net or enquires@mtnnigeria.net
Give us a call
Dial 216 from an MTN line for all enquiries
Send us an SMS
Text ‘service name’ to 4550


Thank you.
Re: MTN Customer Care Thread by tjfulloption(m): 3:09pm On Aug 07, 2013
angry mtn pls what is wrong with my line, some of my contacts keep complaining that my phone is switchoff while trying to reach me, but it's on. pls i want a ratification on this. thanks angry
Re: MTN Customer Care Thread by olu77emi: 3:10pm On Aug 07, 2013
Dears, Pls. explain why I cant use free credit issued to me, each time I re-charged MTN gives me 100% free credit to call MTN Nos. before 12.00 midnight of same day, Unfortunately MTN don't charge on the free credit even on MTN-MTN calls and the free credit will expired, Pls. explain why this anomalies
Re: MTN Customer Care Thread by Midecuc(m): 3:10pm On Aug 07, 2013
I recieve a lot of unsubscribe SMS constantly from service provider MTN
Which is very annoying to me. Pls how can I stop the embarrassment ?

1 Like

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