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MTN Customer Care Thread - Phones (9) - Nairaland

Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (569915 Views)

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Re: MTN Customer Care Thread by onyxo76(m): 3:12pm On Aug 07, 2013
i use MTN modem to browse, recently i noticed that if i load 200 naira, it will open facebook home page and becomes exhausted with my balance reading 0.00. this has happened 3 times in the last 6 days and i am even scared to subscribe to a bundle plan.i used to use the 250MB monthly bundle plan but because i spend more time at work using the wifi i tend to use the modem less times.
my number - 07035154782.
Re: MTN Customer Care Thread by Nobody: 3:16pm On Aug 07, 2013
tayoccu:
Yes we have data plans for andriod users, you can find information on our website www.mtnonline.com

I'm sorry for the slow reply, I'm currently on duty.

Is responding to requests here not part of your duty? What is so special on your desk that you can not respond in a timely fashion?

1 Like

Re: MTN Customer Care Thread by Noneroone(m): 3:16pm On Aug 07, 2013
can someone transfer megabytes of browsing data? If yes, how?
Re: MTN Customer Care Thread by Nobody: 3:17pm On Aug 07, 2013
arabanibaba: am on mtn pulse and anytime i load 400naira card another 400 will be added to my bonus but i have never been able to use that bonus its so annoying and your customer care person says its network problem for over 1 month now
True! I loaded 1500 airtime yesterday and got extra 1500 to call "your best friend ".I didn't know what that means. I called customer care and i was told to dial *390*1# then add my best friend number to the message afterwards. I did that several times and it kept saying "try again ".I called customer care again and the customer care agent told me the engineers are working on it.

Why should MTN advertise a promo without putting things in check first? why??

2 Likes

Re: MTN Customer Care Thread by Youngzedd(m): 3:18pm On Aug 07, 2013
Worst thread ever.
Re: MTN Customer Care Thread by bennito: 3:19pm On Aug 07, 2013
tjfulloption: angry mtn pls what is wrong with my line, some of my contacts keep complaining that my phone is switchoff while trying to reach me, but it's on. pls i want a ratification on this. thanks angry
U spoke my mind. i am also experiencing the same issue. plz hw will i be able to get it resolved.
Re: MTN Customer Care Thread by Nobody: 3:20pm On Aug 07, 2013
Seun: Never ask people to post their phone numbers. Instead, ask them to follow you so you can send personal messages to them.

Follow you to where Mr. Seun?
Re: MTN Customer Care Thread by FILEBE(m): 3:21pm On Aug 07, 2013
Omo. Na wa o. Mtn leave office come dey do customer care for Nairaland. Seun how much you don charge them?

1 Like

Re: MTN Customer Care Thread by JideSM: 3:21pm On Aug 07, 2013
sonofjah55: i backup my contacts som time ago on d network. but wen i lost my phone and retrieve d line i kud not get bak my contacts. pls wat can i do?

Visit www.mtnonline.com/mtnbackup
Enter phone number and password and login
If you don't have your password, click the Forgot password link
Enter your phone number and retrieve password.

After Login, go to MyDevice
Under My SIM card select Sync Now to retrieve contact to SIM card

Please note you will be charged N50 from your credit, to retrieve contact.

You may go to Help page to learn more.

If you need further assistance, please let us know.
Re: MTN Customer Care Thread by sagbar(m): 3:24pm On Aug 07, 2013
Please i have nt been sent my MTN Security code since all dis while,help me wif it(08063100895)
Pls,how do i deactive busines daily news on my line cos they use to deduct 60naira per week even though i did nt activate it.I dnt need the news
Re: MTN Customer Care Thread by collynzo2(m): 3:25pm On Aug 07, 2013
Useless MTN please reduce the number of unsolicited text messages you send your customers a day. Also bring up a data plan that is video streaming friendly else we'll continue to use cheats.

3 Likes

Re: MTN Customer Care Thread by Davidson267(m): 3:26pm On Aug 07, 2013
wizboi26: pls I have not been able to subscribe for BBCDAY since three says now.anytime I send BBCDAY TO 21600 I DON'T GET ANY REPLY
If u want 2 subscribe 2 daily plan,simply text BBCDAY send to 21600 afta dat,remove ur ba3 and put it back again.u will reciv a message dat ur subscibtion av bin enable
Pls reply if u av don it
Re: MTN Customer Care Thread by Nielbaba(m): 3:26pm On Aug 07, 2013
My simm av been switchin frm gsm to small edge for ova a week now in wish I av to subscribe anoda line.av been callin n callin all am been told s to do wat av been doin n doin all ova again,wat s d p wit ur ntwk cos av been usin anoda sim on d same fone since then thoo its a week subscription wish will xpire tomao.pls helpp me fix my linne bak abeg. 08161688315 abeg
Re: MTN Customer Care Thread by Vincent41(m): 3:27pm On Aug 07, 2013
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here and you will get satisfactory response.

Welcome to the new World!


MTN IS DE WORST NETWORK TO USE...TANK GOD FOR HACKERS COS AM ENJOYING MA FREE BROWSING OF 3 GGB

1 Like

Re: MTN Customer Care Thread by JideSM: 3:27pm On Aug 07, 2013
ezjen: Pls, I had 4.3Gb remaining on my 5Gb data bundle b4 it expired some few days back. The data bundle was auto renewed and the remaining 4.3Gb wasn't rolled over to this new subscription. Why is this so?

Apologies for the inconvenience.
Please send us your number via private message.
Re: MTN Customer Care Thread by Iaz93: 3:27pm On Aug 07, 2013
Pls, I want to port from airtel to MTN then to glo n back to airtel again. Pls, is this possible?? I just wanna test their browsing speed.
Re: MTN Customer Care Thread by DonnaJocasta(f): 3:28pm On Aug 07, 2013
Yello! On sunday i got a msg saying 50 has been deducted 4rm M̶̲̥̅γ̲̣̣̥ a/c 4 caller tune of wch I'm not subscriber n Ƨ̷̜ђƸ̵ most annoying part is that d so-call caller tune was nt even activated,,,Is not fair!!!
Re: MTN Customer Care Thread by johnstar(m): 3:30pm On Aug 07, 2013
I swear, ah go set bomb 4 dis site, make dis thread bomb, crappy ntwrk undecided, person bis nvr finish, 'em go block am, dey use credit chat... THUNDER fire una mama left nyash der sad sad
Re: MTN Customer Care Thread by fulli16(m): 3:30pm On Aug 07, 2013
idnoble135: MTN service delivery and customer satisfaction is just too poor. I bought #400 recharge card. In the process of trying to scratch off the silver panel, i mistakenly scratched off some digits.
I called the customer care agents a couple of times. After speaking to about five agents, i was finally told that they could do nothing about it. That they can not load the card for me over there, on their system even though i provided them with the serial number and all other requirements. They told me the card is now a waste. Imagine? This is not fair!

urs is fair....@ least u ddnt even recharge it.
i recharged #400 airtym a few weeks ago nd it ddnt reflect in ma account, i kept on recharging it and receiving the "this card has already been used by you" msg, i called the customer care and it was confirmed dat i did recharge d airtym buh d agent couldnt tell me were it went 2, i was told 2 call bck after 24hrs...i did nd was given d same story. i had 2 step up, so i paid a visit 2 an MTN service center and talked 2 d agent after he kept me waiting in front of his desk 4 about 35 mins, i gave him d serial number of d card nd after he took his tym in doing God knows wat...he gave me d same msg..."i dont know wat happened" and he added, "am sorry i cant do anything about it".

u dont want how i reacted afterwards
Re: MTN Customer Care Thread by johnstar(m): 3:31pm On Aug 07, 2013
Donna Jocasta: Yello! On sunday i got a msg saying 50 has been deducted 4rm M̶̲̥̅γ̲̣̣̥ a/c 4 caller tune of wch I'm not subscriber n Ƨ̷̜ђƸ̵ most annoying part is that d so-call caller tune was nt even activated,,,Is not fair!!!
anaye, y complaining, use etisalat jawe

1 Like

Re: MTN Customer Care Thread by dahfweshdude69: 3:31pm On Aug 07, 2013
mtn is crap....it sucks...your network is poor in my area...I only get good reception in my toilet... imagine... you will now make an advert n tell us everywhere you go...mtcheew
Re: MTN Customer Care Thread by Zinosalexander(m): 3:31pm On Aug 07, 2013
Each time i load 200 airtime during the weekends i am told that i have extra 200 to call my best friend. i always seem unable to use it. How do i use this free airtime for my best friend?

1 Like

Re: MTN Customer Care Thread by Justpassingby45(m): 3:32pm On Aug 07, 2013
tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here and you will get satisfactory response.

Welcome to the new World!

PLEASE SIR; HOW CAN 1 CANCEL THE TRANSFER HE/HER HAVE MAKE ESPECIALLY WHEN IT'S WRONG NUMBER OR NO TRANSFER NETWORK...thanks
Re: MTN Customer Care Thread by JideSM: 3:34pm On Aug 07, 2013
fearless07: Hi , i got a bonus airtime of N1000 from mtn and I wasn't able to use it until it expired. I now have N200 airtime which I got when I renewed my BBC plan and am still not able to use it. Also mtn failed to give me the extra 1 and 3 weeks bonus when I autorenewed my BBC plan for the month of may and june respectively.

Hello fearless07,

Records show that you got 7 days extra for ACTIVATION done 3rd of August 2013.
Kindly autorenew your current subscription and you will get extra 3 weeks.
Your current plan expires 9th of September 2013.

Thank you.
Re: MTN Customer Care Thread by Nobody: 3:34pm On Aug 07, 2013
how can i get unsubscribe mtn services. my airtym is been deducted all the time
Re: MTN Customer Care Thread by notinmege: 3:36pm On Aug 07, 2013
Y'ello Nairalanders,

We are using this thread as another channel to milk, suck and dry existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and dry bones here and you will get satisfactory burial.

Welcome to the new hell!
Re: MTN Customer Care Thread by Mdrill(m): 3:36pm On Aug 07, 2013
calddon: ]
with undue respect mtn, if bis is meant for blackbery, then introduce ais for android cos we cnt pay tru our nose just cos of internet.
And JIS for Java users! And SIS too (Symbian) smiley

1 Like

Re: MTN Customer Care Thread by Hexzy(m): 3:37pm On Aug 07, 2013
@ MTN. Please there have been a break in data network in my area since two days. I haven't been able to access the internet with my MTN sim. Same apply to other people. And 3g network in my area is not good, the edge network is better than the 3g.
The place is Oleh town. Isoko south LGA, Delta state.
I will be happy if this issue is addressed.
Re: MTN Customer Care Thread by JideSM: 3:37pm On Aug 07, 2013
tjfulloption: angry mtn pls what is wrong with my line, some of my contacts keep complaining that my phone is switchoff while trying to reach me, but it's on. pls i want a ratification on this. thanks angry

I apologize for any inconvenience.
Please send your number via private message for assistance.
Re: MTN Customer Care Thread by Nobody: 3:39pm On Aug 07, 2013
Im on mtn ipulse but cant register a best friend no. at first, i was told i hav succesfuly registered a number but wen trying to view the no. im told dat i hav no number on my list. i've complaind thrice to customer care but they culdnt help.
Re: MTN Customer Care Thread by dahfweshdude69: 3:40pm On Aug 07, 2013
and by d way if I port from a network to another, will I retain my account balance from d old network to d new one...please guys

1 Like

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